Managed Services allow you to take advantage of our highly skilled engineering staff through either Managed Service contracts or Managed Services on demand.

Managed services options:

Contact us for more details sales@imaginenetworks.net.

Managed Service contracts obligate ImagineNetworks.net to perform managed services for the time periods specified in each contract. Managed Service contract can be purchased in a block of time or full 24/7 coverage.

Managed Services on demand is also available for dedicated server clients who do not purchase a managed service contract but need managed services right away. Pricing depends on the day and time in which the managed services on demand are performed.

Monday through Friday, 7:00 am to 09:00 pm
$125 per hour with a 30-minute minimum per incident.

All Other Hours (Non-Business Hours)
$225 per hour with a 1 hour minimum per incident.


Scope of managed services:
Managed Services should be thought of as advanced technical support. It is important to understand that some requests cannot be honored under Managed Service contracts as our knowledge and expertise are limited to certain areas. Below are reasonable requests which would fall under the scope of Managed Services:

 

Advising use of a type of webserver and helping with installation (if needed).
Rotating tape backups on a periodic schedule.
Reinstalling, upgrading and/or downgrading software (patches, Service Packs).
Software consulting, but not code troubleshooting or debugging.
Performing a security audit on the server or configure my firewall/router.

Below are some examples of unreasonable requests which would not apply to managed services:

 

Please develop the Personal Control Panel for my server.
How do I automatically add domains to all services on my server?
Can you find out why my Perl script will not work?
How can I setup a billing solution for my server?
 

These examples are just a few of the many questions that are beyond the scope of managed services.